The ABC of Hospitality
Everything there is to say about hospitality from A to Z. Okay, maybe not everything, but it’s a pretty good start
A for Alcohol
One of the best things about working in hospitality is that it’ll make you a connoisseur of all things alcoholic. Great for when you host a party and want to impress with your cocktail skills, or when you’re on a sophisticated night out, and can wow everyone with your wine knowledge. Mmm – fruity with a hint of hay.
B for Bar
Definitely better to be behind than standing in front of – unless you’re one of those people who magically gets straight to the front of the queue. Plus, you know, bartenders are cool.
C for Coffee
Coffee is your friend, coffee is your first aid, coffee doesn’t ask silly questions, coffee understands. That feeling when you start your day for a 7am breakfast shift only to hurriedly change outfits on the tube to make your second shift of the day, finishing after midnight. Thankyou, coffee, for keeping us going.
D for Drama
Nothing like a good bit of drama on the night. Maybe there’s a nagging customer, complaining where there is nothing to complain about, or a stressed manager, who is giving everyone a bit of a hard time. Take it in your stride – it doesn’t happen every day.
E for Experience
Hospitality teaches you for life. Contrary to what many believe, it’s not just about holding a tray and pouring drinks. Hospitality teaches you customer relationship skills and cash handling, trains your memory (try remembering the food order of a party of 10!) and shows you how to deal with supervisors and managers. It’s also a great way to demonstrate team work for your CV, and learn how to network in general. Not to mention it gives you some toned arms (also see G for gym).
F for Food
Everyone who has been a food waiter before will have experienced legitimate food envy when dishing out these delicious 5* meals to guests. Pro tip: Make good friends with the people in the kitchen and they might feed you.
G for Gym
Let’s be honest. In hospitality, you’re on your feet all day and you carry lots of heavy stuff around all day. Who needs a gym anymore? We are summer body ready!
H for Hotels
And not only hotels, but restaurants, pubs and events, too! Few industries are as varied as hospitality. And HSI allows you to take advantage of them all. Torn between a fancy 5* hotel and a cool trendy restaurant? With us you can have a little bit of everything.
I for Ironing
Another bonus of working in hospitality – you’ll be an ace at ironing your shirts from now on! And to keeping clothes wrinkle-free.
J for Juggling
Working in hospitality, you should already know how to handle more than one job or function at once.
K for Kitchen Porter
Chances are a lot of us have started out in the industry helping out behind the scenes, cutting up veg and cleaning dishes. And it is bloody hard work. So, shout out to all KPs out there, you guys rock!
L for Leadership
Hospitality is a great way to acquire that all-important leadership experience every role requires these days. Managing a large team of people can be a challenging, but rewarding experience, and will definitely come in handy at some point.
M for Multitasking
Ever tried balancing a tray, looking where you’re going, smiling at a guest while making polite conversation and remembering that drinks order thrown at you from the left? Yes, it is safe to say we can multitask – move over project managers of the world!
N for Night shift
There’s no getting away from it – a career in hospitality is not a 9-5 job so you need to be flexible.
O for Opportunities
No matter where you go, which city, which country, which continent – having a solid level of hospitality skill secures you jobs everywhere in the world. So no matter whether life brings you to Aberdeen or Australia next, you can rest easy knowing that you’ll find a job easily and have no problem funding your life.
P for Pay
Let’s be honest – it’s never been that great. And considering you work very hard, that is everything but fair. Which is why HSI we try to get you the best package possible.
Q for Questions
…are always a good thing. If you don’t know where something is, or what else you can help with: ask. Managers and co-workers alike will very much appreciate your inquisitiveness and reward you with eternal gratitude – or a 6 star rating.
R for Rota
What shall we say – what’s not to love about choosing when and where you work, cherry picking the shifts you like?
S for Spirit
The big not-so-secret secret to succeeding in hospitality – a good spirit. And apart from the alcohol, a good attitude helps as well. In fact, while skills can be learned and improved, a good attitude is something you’re born with. And take it from us – it is the single most important thing to get right.
T for Team
No man is an island, which is why it is so important to have good teammates. What’s even better, team mates soon become friends in the tightly knit world of hospitality. And if you all finish at the same time, what better reason to go out for a drink than to celebrate a successful shift you’ve aced together.
U for Uniform
You know you work in hospitality when half your wardrobe is filled with white and black shirts, and more waistcoats than the average human could imagine. All impeccably ironed of course.
V for VIP
When in hospitality, you meet all sorts of people – it is a great place to network. You also happen to come across individuals you would have otherwise not met.
W for Weekends
Traditionally, when you take on a hospitality role you kiss goodbye to weekends and nights out with friends as you’d be working, except for once in a blue moon. Which is when everyone else is, by definition, too busy to hang out.
X for Xenophobia
… which we mention here because we love how it is not present in hospitality. There are few industries out there where such a variety of cultures come and work together. And we love it!
Y for Yikes
Part of the fun in hospitality are all the bloopers, mishaps and accidents that are bound to happen sooner or later during your career. Good thing is, they make fantastic stories to share over a beer a bit further down the track, you know, once the embarrassment has died down. Remember that time when you poured that red wine over the lady in white…?
Z for Zzzzs
After a long day of being on your feet all the time, at least sleep should never be a problem.